Great customer service is key to the success of any online business. One of the most effective ways to enhance customer support is by using the best WordPress live chat plugins. These tools make it easy to provide fast, helpful assistance to your visitors, ensuring a seamless experience.
In this guide, we’ll explore some of the top WordPress live chat plugins packed with features to meet your customers’ needs. Ready to find the perfect plugin for your website? Let’s get started!
What are the criteria for choosing the best live chat plugin for WordPress?
- Ease of Use: Pick a plugin that’s simple to install and integrates seamlessly with your website. A clean, responsive interface ensures visitors have a smooth chat experience.
- Features: Look for options that include useful tools like chatbots and CRM integration, which can boost customer engagement and help your business grow.
- Pricing: Consider your budget and choose a plugin with flexible, affordable pricing plans.
- Support: Reliable customer support is essential to quickly address any issues you might encounter.
By focusing on these factors, you’ll find a live chat plugin that works perfectly for your business.
List of Best WordPress Live Chat Plugins
There is no denying that all online businesses need to have efficient customer service to stand out and succeed. While WordPress live chat plugins are regarded as an excellent way to provide quick and helpful support to customers.
Today, we are going to dive into a list of famous WordPress live chat plugins providing a range of useful features that cater to your customer’s needs. So let’s jump right in and explore these plugins in detail – read on for more!
3CX Free Live Chat
3CX is one of the most outstanding WordPress live chat plugins among unlimited tools in the market. This plugin has been trusted by over 30.000 businesses and individuals. It gives you a wide range of powerful features such as customizable chat windows, offline messaging, and visitor tracking.
Moreover, there is an intuitive dashboard for managing chat conversations, canned responses, and chat transcripts.
Ultimately, it is a great plugin to provide high-end support services for your customer.
Unique features:
- Customizable chat widget
- Automated chat greetings
- Pre-chat form
- Multi-language support
- Mobile app integration
- File sharing
- Visitor tracking
Pricing plans:
- Startup: Free
- Startup Pro: $175 (for 10 users)
- Dedicated Pro: $295( 4 sim calls)
- Dedicated Enterprise: $330 (4 sim calls)
Olark
Olark is a popular live chat tool widely used by online businesses, thanks to its simplicity and user-friendly design. It’s a great choice for WordPress users looking for an easy-to-use chat plugin.
Setting up Olark on your WordPress site is straightforward—you just copy and paste a code snippet or activate the Olark Live Chat plugin. It supports multiple languages and offers features that boost sales, marketing, and customer support efforts.
When choosing a live chat plugin, focus on ease of use, multilingual support, and advanced features like real-time tracking and analytics. These can enhance customer engagement and drive more conversions.
Key Features:
- Chat analytics
- Intuitive interface
- Save and archive full chat transcripts
- Search and filter transcripts by keywords, tags, or dates
- Assign follow-up tasks to act on insights
- Customizable chat window
- Real-time communication
Pricing:
- Paid version starts at $29 per agent per month
Pure Chat
Pure Chat is an excellent choice for small and midsize businesses looking to add live chat functionality to their WordPress sites. It allows you to easily connect with visitors and respond to their questions in real time, improving customer engagement and support.
With built-in integrations for BuddyPress and BuddyBoss, Pure Chat makes customer communication seamless. Its ability to provide instant responses to new leads can help grow your email list and enhance customer relationships.
Pure Chat stands out with its simple setup, attractive chat widgets, and robust features, making it one of the top live chat plugins for WordPress.
Key Features:
- Customizable chat widgets
- Automated chat greetings
- File sharing
- Visitor tracking
- Mobile app integration
- Advanced analytics
- Chat transcripts
- Custom chat forms
Pricing:
- Free Plan
- Growth: Starts at $39/month
- Pro: Starts at $79/month
- Enterprise: Custom pricing tailored to your needs
Tidio
Tidio is also a top-notch candidate that you should consider. This plugin provides you with an efficient and modern way to communicate with your customers. As mentioned in the previous sections, choosing the right live chat plugin for WordPress can be tricky, but Tidio offers a range of features that make it a popular choice among businesses. From personalized chatbots to integrations with popular tools like Slack and Mailchimp, Tidio helps streamline the customer service process.
Further, there is an easy-to-use dashboard where you can manage multiple chats simultaneously, making it a great option for those looking to provide prompt customer support. By installing Tidio, businesses can enhance their customer experience and boost conversions.
Key features:
- Real-time communication
- Multi-channel support
- Customizable chat window
- Automated messages
- User-friendly interface
- Visitor tracking
- Integration with popular tools and platforms
Pricing plans:
- Free
- Communicator: $15.83/per month
- Chatbots: Start from $15.83/per month
- Tidio+: Start from $329/per month
Tawk.To Live Chat
If you’re searching for a versatile and reliable live chat plugin compatible with all WordPress websites, Tawk.To Live Chat is an excellent choice. Its standout feature is unlimited messaging, enabling you to chat with visitors for as long as needed without restrictions.
Tawk.To also simplifies monitoring visitor activity on your site, allowing you to offer timely support when it’s most needed. Its professional and sleek chat box integrates effortlessly with your website or blog, and you can even create chatbots to automate responses to FAQs.
Key Features:
- Customizable chat widget
- Multi-language support
- Automated chat greetings
- Agent rating system
- Visitor tracking
- Advanced analytics
- Chat transcripts
- Mobile app integration
Pricing:
- Free Plan
- Business Plan: Starts at $15/month
- Enterprise Plan: Custom pricing tailored to specific needs
Jivo Chat
The JivoChat plugin is another excellent live chat solution for WordPress, offering an all-in-one communication platform. Designed for team use, it integrates seamlessly with popular channels like Facebook Messenger, WhatsApp, Apple Business Chat, and Telegram, enabling you to connect with customers across multiple platforms.
JivoChat enhances customer support efficiency, which can boost your conversions and sales. The plugin also allows you to customize the chat window to align with your brand’s look and feel.
One standout feature is the automatic translator, which eliminates language barriers by instantly and accurately translating live chats with foreign-language speakers in both directions.
Key Features:
- Omnichannel support
- Offline messages
- Callbacks
- Robust apps across platforms
- Multi-agent chat handling
- Visitor monitoring & smart triggers
- Built-in CRM
- Unlimited archive storage
- Team chats and reminders
- Geo-IP-based behaviors
- Automatic translator
Pricing:
- Basic Plan: Free
- Professional Plan: $19/month
- Enterprise Plan: $38/month
Live Chat by Formilla
The last efficient WordPress live chat plugin free in this list is Live chat by Formilla. This plugin comes with plenty of features such as real-time visitor monitoring, chatbots, and unlimited chat history.
Further, it also has many advanced features including file sharing, mobile optimization, and SSL encryption, so Live Chat by Formilla is a must-have for businesses that prioritize customer support.
In addition to the live chat feature, Live Chat by Formilla also offers email marketing, which allows businesses to send targeted email campaigns to their website visitors.
Key features:
- Customizable chat widget
- Automated chat greetings
- Pre-chat form
- Multi-language support
- Mobile app integration
- File sharing
- Visitor tracking
Pricing plans:
- Free:
- Premium: $19.99 per month
- Professional: $39.99 per month
- Growth: $55.99 per month
Conclusion
We hope this blog helps you find the best WordPress live chat plugin that fits your needs and preferences. Remember to weigh factors like ease of use, customization options, and pricing before making your final choice. The right live chat plugin can boost your sales and revenue while improving customer satisfaction and loyalty.
